Two-way SMS and conversational AI
Interactive confirmation and no-show prevention
24 hours before: 'Hi Dóri! We expect you tomorrow at 14:30. Reply 1 if you're coming, 2 to reschedule.' A 1 confirms in the calendar; a 2 makes the AI offer new slots; the freed slot is offered to the waitlist within minutes.
New to this? Start heretwo-way business SMSTwo-way SMS means text messages your customers can actually reply to: a program reads the answer, replies in a sentence or two, confirms an appointment or books one, instead of the reply going nowhere.
How it runs, in three steps
- 1Something happens that is worth a message: a call goes unanswered, an appointment is tomorrow, a quote went out two days ago, or a customer has not ordered for a year.
- 2A short text goes out, and when the customer writes back the program answers the way a person would: it waits four to eight seconds so it does not feel like a robot, answers the question, and offers the next step, such as two free slots.
- 3What was agreed goes into the calendar and the customer list, you can read the whole conversation afterwards, and if anyone writes STOP the messages stop at once.
A Tuesday morning todayTuesday morning you send out twenty appointment reminders by hand, three customers text back a question, nobody sees it, and two of them do not turn up on Thursday.
The same morning, automatedTuesday morning the reminders went out on their own, the three questions were answered within minutes, one customer moved to Friday, and the freed-up slot was taken by someone on the waiting list within ten minutes.
Worth it when: It pays off first where the customer has a phone number and a date in the diary: a salon, a garage, a repair firm, a webshop. 98% of people open a text and 45% reply, so it works fast, but only if you have permission to write to them and you stop the moment someone asks you to.
Tools
- booking tool
- telephony
- automation platform
How it works
- 0148 h email reminder
- 0224 h interactive SMS or WhatsApp
- 03Cancellation → reschedule + waitlist slot-filler
Source: AI Automation Market Report and Practical Guide (2025–2026)
Related services
Related terms
Recipes in this category
Have a process like this? Tell us about it.
Book a call