---
title: "WISMO (Where is my order?)"
description: "WISMO, 'where is my order', is the customer question that makes up 40–50% of e-commerce support contacts. WISMO automation reads the order number from a chat, e"
canonical: https://cegsegitoai.hu/en/glossary/wismo
language: en
publisher: Cégsegítő AI
updated: 2026-09-19
---

# What is WISMO (Where is my order?)?

WISMO, 'where is my order', is the customer question that makes up 40–50% of e-commerce support contacts. WISMO automation reads the order number from a chat, email or call, queries the shop and the courier API (GLS, DPD, Foxpost, Packeta) and answers with the live delivery status, with no agent involved.

## Beyond the status answer

The same flow can reschedule a failed delivery, redirect a parcel to a locker, and send a proactive message when the courier is out with the package. Each of those removes a support ticket before it exists.

## FAQ

**Does it work on WhatsApp?**

Yes, through the WhatsApp Business Cloud API with a verified business profile, which also lets you send order confirmations and tracking links.

Related: https://cegsegitoai.hu/en/glossary/conversational-ai, https://cegsegitoai.hu/en/glossary/api